Have a product question, an order problem or something you think we should know? Send us a message. A real person from our small team will read it and point you in the right direction.
Get in Touch
Email us at contact@hairiscurly.com, or use the form below.
We usually reply within one to two business days, Monday through Friday. Messages received over weekends or public holidays are answered on the next business day.
If your question concerns an order, include the order number. It saves us from playing inbox detective and helps you get an answer faster.
Before You Send a Message
You may find an immediate answer here:
- Visit our FAQ page for common questions about products, ingredients, shipping and orders.
- Read our Shipping Policy for delivery information.
- Follow our Returns and Refunds process for returns, exchanges or refund requests.
- Use Track My Order to check an existing shipment.
What We Can Help With
Contact us about:
- Product recommendations for your hair type or skin concerns
- Ingredients, allergens and product directions
- Order status, shipping or delivery problems
- Returns, exchanges and refund requests
- Wholesale and bulk-order inquiries
- Press, partnerships and collaborations
- Website feedback or corrections
We can explain product information, but we cannot diagnose hair, scalp or skin conditions. Please speak with a qualified healthcare professional when medical advice is needed.
Want to Write for Hair Is Curly?
We consider original pitches about hair, beauty, fashion and honest product reviews.
Visit our Write for Us page before sending your idea. It explains what we publish, what every submission needs and how to pitch the editorial team.
Send Your Message
Tell us what happened, what you need and any details that may help. Please do not include passwords, full payment-card numbers or other sensitive financial information.
Our Promise
We may not have an instant answer to everything, but we will read your message carefully and respond as clearly as we can. If something went wrong with an order or product experience, tell us. Honest feedback helps us fix problems and serve you better.