At Hair Is Curly, your privacy matters to us. This policy explains what information we collect, why we collect it, and how we protect it. We’ve written this in plain language because we believe you shouldn’t need a law degree to understand how your data is handled.
Who We Are
Hair Is Curly is an online store selling hair care, skin care, and beauty products. Our website is hairiscurly.com and you can reach us at contact@hairiscurly.com for any privacy-related questions.
What We Collect
When You Place an Order
We collect your name, email address, shipping address, billing address, and phone number. This is necessary to process and deliver your order. Payment details are handled securely by our payment processors (Stripe, PayPal), we never see or store your full card number.
When You Create an Account
We store your name, email address, and order history so you can track orders and reorder easily. You can delete your account at any time by emailing us.
When You Browse Our Website
We use cookies to keep your cart contents, remember your preferences, and understand how visitors use our site. We use Google Analytics for aggregated traffic data, this tells us things like which pages are popular, but it doesn’t identify you personally.
When You Subscribe to Our Newsletter
We collect your email address. That’s it. We use it to send you product updates, hair and skin care tips, and occasional promotions. Every email includes an unsubscribe link, one click and you’re removed.
Why We Collect It
- To fulfill and ship your orders
- To send order confirmations and shipping updates
- To process returns and refunds
- To respond to your questions and support requests
- To send marketing emails (only if you opted in)
- To improve our website and product offerings based on aggregate usage data
- To prevent fraud and protect our business
Who We Share It With
We share your data only with services that are necessary to run our business:
- Payment processors (Stripe, PayPal) to process your payments securely
- Shipping carriers to deliver your orders
- Email service provider to send order updates and newsletters
- Google Analytics for anonymous website usage data
We do not sell, rent, or trade your personal information to anyone. Period.
How We Protect Your Data
Our website uses SSL encryption (the padlock in your browser’s address bar) for all data transmission. Payment processing is PCI-compliant through our payment partners. We limit access to customer data to team members who need it to do their jobs.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate information
- Delete your account and personal data
- Opt out of marketing emails at any time
- Request a copy of your data in a portable format
To exercise any of these rights, email us at contact@hairiscurly.com. We’ll respond within 30 days.
Cookies
We use cookies for the following purposes:
- Essential cookies: Keep your shopping cart working and your session secure. These can’t be turned off without breaking the site.
- Analytics cookies: Help us understand how people use our site (Google Analytics). You can opt out of these.
We don’t use advertising cookies or retargeting pixels. When you visit our site, you’ll see a cookie banner where you can accept or decline non-essential cookies.
Children’s Privacy
Our products and website are not directed at anyone under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we’ll delete it promptly.
Changes to This Policy
If we make meaningful changes to this privacy policy, we’ll update the date at the top of the page. For significant changes that affect how we use your data, we’ll notify you by email.
Questions
If you have any questions or concerns about your privacy, we’re happy to help. Email us at contact@hairiscurly.com.